Contacting Us

If you have questions or concerns about this policy or our data practices, please contact Novatore Solutions using the details below:

Information We Collect

We primarily collect business-to-business (B2B) contact and professional information. The specific information we collect depends on your interaction with us:

Information You Provide Voluntarily

Data you submit when requesting a quote, filling contact forms, subscribing to newsletters, or communicating directly. Typically includes Name, Job Title, Company Name, Work Email, Work Phone, and project details.

Information Collected Automatically

• Technical Data: IP address, browser, OS, and device type.
• Usage Data: Pages visited, time on site, and navigation paths.
• Tracking Data: Cookies and similar technologies (pixels, beacons) to analyze traffic and behavior.

How We Use Your Information

• Service Delivery: To provide software development, consulting, and support.
• Communication: To respond to requests and send administrative updates.
• Marketing & Business Development: To send materials aligned with your preferences.
• Website Improvement: To analyze usage, measure content effectiveness, and improve security.
• Legal Compliance: To comply with laws, enforce terms, and protect rights.

How We Share Your Information

Novatore Solutions does not sell your personal information. We only disclose your data in limited circumstances:

• Service Providers (Critical Clarification): We share information with trusted third-party vendors and contractors who perform functions strictly on our behalf, such as website hosting, IT support, and email delivery. This includes sharing information, such as your phone number and consent status, with SMS platform providers solely for the purpose of initiating text messages that you have explicitly consented to receive. These parties are contractually obligated to protect your data and are prohibited from using it for any other purpose.
• Affiliates and Partners: We do not share your personal data, including phone numbers or consent status, with unaffiliated third parties, affiliates, or partners for their own independent marketing or promotional use.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Legal Requirements: When required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Your Data Protection Rights

Depending on your jurisdiction (e.g., EU, California), you may have rights such as:

• Access the personal data we hold about you.
• Rectify inaccurate data.
• Request deletion under certain conditions.
• Object to or restrict processing.
• Request data portability.
• Opt-out of the sale or sharing of personal information (we do not sell data).

To exercise your rights, contact us using the details in the Contacting Us section. We will respond as required by applicable law.

Security & Data Retention

We implement reasonable technical and organizational measures to protect Personal Information. Although no system can be guaranteed 100% secure, we strive to safeguard data and retain it only as long as necessary to fulfill the purposes described, unless a longer retention period is required by law.

Changes to This Privacy Policy

We may update this policy periodically. When we do, we'll update the Effective Date. Please review this page occasionally to stay informed about how we handle your information.